Helping Us Provide the Right Support for You

At Performance Direct, we’re committed to supporting our customers and making insurance easier to manage.

If you ever need extra support, whether short term or ongoing, you can let us know through your online insurance account.

This video shows you how to update your additional support preferences, including communication needs, accessibility requirements, or other circumstances that may affect how you manage your policy. You’ll see how to select one or more options and submit your preferences securely.

Once saved, and with your consent, we’ll use this information to make reasonable adjustments where possible, helping us support you in a way that works best for you.

If you’d prefer to speak to someone, our live chat and customer service teams are always available.

 


 

If you’d rather speak to us, our live chat and phone teams are ready to help.

IN YOUR INSURANCE ACCOUNT YOU CAN:

  • Renew your policy

  • Make changes to your policy 

  • Update your preferences including auto-renewal service

  • Update your Extra Support Preferences

  • View your policy information & documents

  • Easily update your contact information

  • Access policy specific claim information

  • Live Chat with our agents, if you’re signed in, we’ll know it’s you

Manage your insurance anytime, anywhere with Performance Direct’s multi‑device solutions, ensuring expert cover and peace of mind

The quickest and easiest way to manage your policy is to use your Insurance Account

Or, if you haven't already, download the Performance Direct app and manage your policy wherever, whenever you want.